1. Overview
At Académie Lafayette, we are committed to providing high-quality digital learning materials and resources that deliver exceptional value. Since all our products are delivered electronically, this policy outlines the conditions under which refunds may or may not be issued.
2. Digital Product Nature
All items available on Académie Lafayette — including online courses, eBooks, study guides, templates, and other downloadable materials — are digital in nature. Once a product is purchased and accessed, it cannot be physically returned or exchanged.
3. No Returns or Exchanges
Because our products are non-tangible and instantly accessible after purchase, we do not accept returns, exchanges, or cancellations once the order has been completed. We encourage customers to review all product descriptions, previews, and details carefully before making a purchase.
4. Refund Eligibility
Refunds are only considered in exceptional cases, such as:
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The digital file is corrupted or inaccessible.
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A duplicate payment was made for the same product.
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The wrong product was delivered due to a technical error on our system.
In such cases, verification will be required before any refund is approved.
5. Non-Refundable Circumstances
Refunds will not be issued for reasons including, but not limited to:
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Change of mind after purchase.
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Incompatibility with your software or device.
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Misunderstanding of the product’s purpose or features (all descriptions are provided in detail before purchase).
6. Access and Delivery
Upon successful payment, your digital product is automatically available for download or immediate access through our platform. We recommend securely saving your files and creating a backup for future use.
7. Policy Agreement
By purchasing from Académie Lafayette, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.
